Frequently Asked Questions
We know you may have questions, and we’re here to help! Whether you're a guest planning your next getaway or a homeowner considering property management, we’ve got you covered. Below, you’ll find answers to our most common inquiries about booking, amenities, property management, and more.
If you don’t see what you’re looking for, feel free to reach out—we’re always happy to assist.
Your Questions, Unlocked:
1
Booking & Reservations
Q: How do I book a stay with The Welcome Key?
A: You can book directly through our "Book Now" page, or reach out to us for personalized recommendations.
Q: What is your cancellation policy?
A: Cancellation policies vary by property. Please refer to the specific listing for details or contact us for assistance.
Q: Is there a minimum stay requirement?
A: Minimum stays vary by property and season. Check the listing details or contact us for specific requirements.
2
During Your Stay
Q: How do I check in and access the property?
A: We provide a seamless self-check-in process with a secure digital key or lockbox code. Full details will be sent prior to your arrival.
Q: What amenities are included?
A: All of our properties include high-quality linens, fully stocked kitchens, high-speed Wi-Fi, and essential toiletries. Additional amenities vary by property.
Q: Do you offer housekeeping during my stay?
A: Mid-stay cleanings can be arranged for an additional fee. Let us know in advance if you'd like to schedule one.
3
For Property Owners
Q: How does The Welcome Key manage my rental?
A: We handle everything from guest bookings and communication to cleaning, maintenance, and pricing optimization. Our goal is to maximize your revenue while ensuring a hassle-free experience.
Q: What if I want to sell or rent my property long-term instead?
A: We specialize in real estate sales and long-term rentals as well! If short-term renting isn’t the right fit, we can help you explore other profitable options.
Q: How do I get started with property management?
A: Simply reach out through our Owners Portal, and we’ll schedule a consultation to discuss your property’s potential.